FAQ
Our Tapes
Yep, totally playable on any standard cassette player! 🎧 Choose from 60-min colourful tapes 🌈 or 90-min Maxell classics. We test every tape before it ships to ensure it sounds as good as it looks. Want a tape just for aesthetics? We also offer blank variants you can personalize with QR codes linking to playlists, videos, or tracklists. Great for gifts on a budget!
You bet. You can send us a Spotify, YouTube/YT Music, or Apple Music link. 🎶 We’ll hit record and bring your playlist to life, analog-style.
It’s all about your vibe: 🔊 Maxell: Clean, premium, classic feel | 🌈 Colorful shells: Eye-catching, playful, and gift-ready. Both sound great—just pick your aesthetic!
Yes! 🎨 Choose from pre-made templates or request custom hand-colored art fitted to your cassette insert. You can even upload your own design. Every tape becomes a tiny art piece.
If you'd like! 📱 We can add a QR code that links to your playlist, video greeting, or other digital content. Great for gifts that mix the tactile with the tech.
Absolutely! ✨ Our non-audio tapes are great for sharing playlists or messages without recorded audio. Personalize with cover art, QR codes, or a note. Budget-friendly and still super cute.
Our Gear
Our signature portable cassette player with a built-in speaker 🔊 and bundled ear-paws (a.k.a. headphones 🎧). It’s opaque, retro-cute, and fully functional—just like your favourite 90s walkman, but more fun.
These are the fun-loving wired headphones bundled with The Roar! 🐾 They include an in-line volume control that works with our cassette players and a standard 3.5mm mini-jack plug (we also offer USB-C adapters). They’re comfy, durable, and deliver solid sound with a touch of flair. Cat-ear add-ons sold separately. Meow!
These Bluetooth-compatible beauties come with super comfy cream-coloured padding, soft silicone ear add-ons (optional upgrade), and sound so good they even replaced our founder's JVCs. 🎧 They can be used wired with our players or wireless with your phone or laptop. Note: Their on-ear EQ and volume control only work in Bluetooth mode—not when plugged into a cassette player.
Shipping and Handling
That depends on what bells and whistles you choose: 📼 Standard: 3–5 days | 🎨 With art: 5–7 days | 🎥 With video: 1–2 weeks. We test every tape before shipping, so your analog goodness arrives in top shape.
We sure do! 🌍 Orders ship from Canada. Free shipping applies to orders over $50 CAD / $35 USD within Canada & the U.S. 📦 International rates vary by location and are calculated at checkout.
Yep! 🐾 Orders over $50 CAD / $35 USD ship free in Canada and the U.S. That covers all of our tape/player/ear-paws bundles. For international orders, rates are shown at checkout based on location.
Since all purchases are currently made through Etsy, their return policies apply in full. Most of our items are custom-made, so returns are typically only accepted for damaged or defective products. 💌 Let us know within 7 days of delivery and we’ll make it right. Be sure to review Etsy’s return guidelines when checking out.
Troubleshooting & Care
Cassettes don’t sound quite like CDs or digital streams—and that’s part of the charm! 🎛️ Expect warm, analog playback with the occasional hiss (just like our cats!) or warble (when they've had too much catnip). We use quality equipment, test our tapes, and stand by their sound quality, but results can vary slightly depending on your player.
🧽 Use a cassette deck cleaning kit now and then to clear dust off the playback heads. Keep your player away from heat, moisture, and magnetic fields. If the sound gets muffled or weird, it’s often a sign the heads need a gentle clean.
Avoid putting them in your mouth. Kidding, of course! Honestly, great question.🧵 The most common culprits are dirty tape heads, faulty auto-stop mechanisms, or worn-out pinch rollers in older players. To reduce the risk, avoid yanking the tape out mid-play. If you hear unusual tension noises or the reels stop spinning, pause playback right away and check the player before continuing.
It happens! 😿 Gently wind the tape back in using a pencil or your finger. If it’s crinkled, you can sometimes smooth it by carefully unspooling a bit and pressing it flat. But if it’s badly damaged, give us a shout and we’ll try to help.
